+49 211 36184980 info@uniflucht.com
I recently travelled with uniflucht to Interlaken, Chamonix and Geneva. We faced several issues during this trip. Let me start one by one according to the description of services given on the website :
1. Very comfortable trip with modern Buses(WC/DVD) and friendly 2 drivers
There was one washroom in the bus, but our tour guide didn\’t let us use that. Also no water was available in the washroom, hence when we used it in case of emergency, it was smelling bad during the trip. Because of that, we had to take multiple stops if anyone needs to use washroom, making the journey longer.
2. Exclusive Facebook group for continuous customer support & updates
There was no group regarding the updates of trip and also the contact number given wasn\’t recieving our calls.
3. 2 Uniflucht Leaders
There was only one tour guide Mr Sonu Chaudhary but he didn\’t help us at all. We boarded in Dortmund. Some people were supposed to board from Düsseldorf but he canceled that stop without letting them know and also didn\’t recieve their call. So my friend had to wait for 2 hrs in Düsseldorf. Later he was asked to come to Köln.
The second thing is, Mr Sonu Chaudhary just disappered after we reached Interlaken. We were expecting some tips and map of the city as described on website. But Mr Sonu arrogantly refused to guide us after we found him and also told us that he\’s not responsible for all these things and we should contact the person who has written these things on website. It was very difficult for us to find the tourist attractions there since we had no internet there.
Apart from this,
When we reached the hostel at Chamonix, there was nothing there that we can eat. We asked the manager of that hostel. He said that he had already asked Mr. Sonu Chaudhary regarding food for travelers but he said to hostel manager that we don\’t need any food. After a long tiring day, we had no food to eat there.
Also the website showed that we will get 9 hrs in Chamonix. But after reaching Chamonix, Mr Sonu said that we will leave for Geneva at 3 pm on the next day. That means we need to leave hostel at 6 am if we really need 9 hrs in city. That was not possible for anyone since the breakfast was starting from 7.30 am. The hostel check out time was also unknown to Mr Sonu. When we asked him, he again arrogantly replied that he didn\’t know anything. When we were having breakfast at around 8.30, he told us that we need to check out at 9 am. Since we didn\’t eat yesterday we were too hungry, but because we needed to check out, we couldn\’t even have a proper breakfast there. This is all because of the mismanagement from Mr. Sonu.
Overall, we lost to much time in travelling and I really hope that you will consider this in future. I really had many hopes from uniflucht. But I really doubt that I will travel again with you and I think I\’ll also warn my friends regarding mismanagement by uniflucht.
