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Every passenger is required to bring a negative PCR-test (no older than 24 hours after the swab) or Negative Fast Rapid antigen test result ( before boarding the bus. This is mandatory and must be a maximum of 24h old) or a POC-Antigen test (minimum 28 days and maximum 6 months after the infection) or proof of vaccination (minimum 2 weeks after the second shot) if the 7-day-incidence rate of the first city of departure is over 50. This will be announced in our info mail that we send out 3 days before the trip and post in our Facebook group of the trip.
Everybody is required to wear a face mask. Children up to age of 6 are not required to wear a face mask. Children from 6 to 15 years may wear a surgical mask. From the age of 16, you are required to wear a FFP2 mask. The masks must be worn throughout the entire journey and every time you enter the bus.
Please note that it’s not allowed to consume alcohol on the bus. Food and soft drinks are allowed.
Busses will be thoroughly cleaned before and after every trip.
During long breaks (while you explore the destination), the bus will be aired thoroughly.
Our busses are equipped with anti-virus filters and disinfection dispensers.
If you have booked a trip including accommodation: We will only partner with hotels and restaurants that adhere to strict guidelines, such as frequent cleaning of common areas and thoroughly disinfecting guest rooms between customers. Partner restaurants will follow enhanced protocols with staff trained in local health, hygiene, and physical contact guidelines.
Everybody is required to bring face masks. We recommend also bringing hand sanitizer.
All of our passengers have to show a negative test, an antigen test or proof of vaccination.
We encourage everybody to social distance while exploring the destination anywhere possible.
Unfortunately, we cannot refund you in case you have to cancel your trip due to any reason including a positive Covid test. We are trying to be as flexible with refunds as possible, but we also need to be fair to our crew members who count on having healthy folks to take out traveling. We also sign contracts and pay all of our suppliers in advance, and as a result, we do not receive a refund if we cancel after signed deadlines. We advise to get travel insurance and to check if you will be reimbursed, should you test positive before a trip and need to cancel.
In this case, please contact us immediately so we are able to let everybody on the trip know that someone was tested positive shortly after. This information remains anonymous; however, we need to be able to tell everybody that they need to get tested again and quarantine, so it’s really important that you let us know. The information also has to be registered at the local health department
As you know, the restrictions may change daily. If there are any other requirements implemented by the government then we will communicate them as soon as it’s possible. As the trend is positive lately, we don’t expect stricter restrictions; however, should further requirements arise, they are not a reason for free cancelations. If new restrictions make it impossible for us to carry out the trip smoothly, then the entire trip will get cancelled and everybody on our attending list will receive a full refund.
Veranstalter: Divan Reisen GmbH
Dear Uniflucht team,
I, Dr. Ajit Singh Ahlawat, being a traveler of Scandinavia Voyage-Christmas Special 2021 (Norway, Sweden & Denmark) would like to voice my concern that I was terribly disappointed in overall planning and management of this trip.
I was particularly alarmed with the irresponsibility of the bus company regarding the time management and COVID regulations.
Special grievances listed below:
1. 23 December 2021 (Departure): Delay of over an hour at every pick-up point.
2. 24 December 2021 (Gothenburg): No-coordination with the tour guide. Over 30 minutes were wasted planning the bus for two buses. Moreover, we were not informed that it would be a bus tour, limiting their exposure to the city of Gothenburg. Allotment of hotel rooms was mismanaged, leading to further loss of time. Organizers were not aware/travelers were not informed that everything will be closed on Christmas Eve, including restaurants. It was really difficult to find a place to eat in the city. Therefore the actual useful hours were Zero.
3. 25 December 2021 (Oslo): Departure from the hotel was much later than the time given to us. The bus drivers arrived at least 10 mins late to even unlock the buses as we were waiting outside. The final departure was 0900hrs instead of 0815hrs as planned. Fueling up of the two buses were done on the way to Oslo at two different stops, each taking over 30 minutes. It is not clear as to why both buses were not fueled at same time or the day before when the buses were not in use. Upon arrival in Oslo, it was evident that no prior contact has been made with the proper authorities i.e. buses did not have authorization to park at central station in Oslo. After a heated conversation with the authorities, they were forced to move the buses from the station. This led to wastage of 30 minutes.
4. 26 December 2021 (Copenhagen): Time of departure from the Hotel kept being postponed from 0815hrs to 0930hrs to 1030hrs. Moreover, the bus drivers unlocked the doors at 1030hrs with still needing to load the luggage and people. Final departure time was a little late after 1100hrs. The reason given to us was that the bus drivers need to follow a union policy of taking minimum number of hours of rest. However, each bus had 2 drivers to mitigate this very issue.
At a fueling station on the way to Copenhagen, the bus drivers did not have a way to pay out for the fuel and some passengers provided means for payment. One of the bus drivers was left at fueling station and the buses had to turn around to pick him up. This took place over the course of 1.5 hours.
Safety Concerns: The bus drivers never wore a mask inside the bus throughout the trip, even when walking down the aisles of the bus to communicate with the travelers, violating Uniflucht COVID policy.
We had only 3 useful hours in 3 days to look for tourist attractions. Other attractions were already closed because of mismanagement of the trip.
In conclusion, it appears that the bus company had no incentive to provide a worthwhile experience to their travelers as only 13% of the value was gained for this trip. Ultimately, this responsibility lies with Uniflucht and I as such request a refund equivalent to the value lost.
Please take an immediate action on this be more responsible towards providing a good experience to travelers.
Dr. Ajit Singh Ahlawat
Epitomizes mismanagement I think. I have joined other trip organizers and this is by far the worst, by several orders of magnitude.
Pickup information was supposed to be sent at least 2days before departure (acc to their website). It wasn’t. It was sent very last minute, 1day before the trip. And becos of Covid,we weren’t sure if we had to get a test done or not. There was chaos and confusion. On sending them a WhatsApp msg abt this instruction mail, they said that will send it to us that very day, which ofcourse didn’t happen.
Pickup from NL was scheduled to take place at Utrecht and Amsterdam Sloterdijk. Later on, Utrecht was cancelled and everyone was asked to assemble at Amsterdam Sloterdijk. No problem with that, I was there 30mins before time. Others also arrived before time, but the minibus didn’t. They didn’t bother to inform us that the bus is running late, on calling them 2-3times, they provide me the driver’s pH no and asked me to check, as if that’s what I am supposed to do. YOU ARE THE ORGANIZER, YOU ORGANIZE. Your job is to let me know, I AM THE CLIENT, I PAID FOR THIS TRIP. anyways, ultimately the bus arrived 50mins late. We were kept waiting outside in the chilly Dec weather. Their excuse was that it was becos of traffic. Later it turns out that the guys waiting to be picked up at Hamburg was given the same excuse. They had to wait 2hours though so maybe I was lucky that they made me wait 50mins only. Seems everywhere in NL and Germany there was terrible traffic. Well, I didn’t see any traffic issues on my way from Amsterdam Sloterdijk to Essen in the minibus. So….
There were other instances of mismanagement as well. For example, after reaching Gothenburg around 12noon, they started to distribute the keys to the rooms. They started this at 12:30pm and asked us to be back in an hour at 13:30 for the city trip of Gothenburg. But then this key distribution took more than 30mins. I got the key around 13:03 and I only had about 25mins to get fresh and return, and remember this was after almost 24hrs of travel by bus for me. I believe this could have been arranged way better.
Then about the timing, I wasn’t aware that everything would be closed because of Christmas. Everywhere we went, all shops restaurants and places of attraction were closed. It was really disappointing. Really it was.
The major issue was when they couldn’t get us from Gothenburg to Copenhagen within time. We left Gothenburg around 11am and we only managed to reach Copenhagen around 17:30. Biggest disappointment of the trip. They didn’t give us any time to explore the city. The sun had already set and again it was dark and everything was closed. Couldn’t grab an authentic Danish or swedish dish. All of us had to rely on McD or Burger King or sandwiches. Having promised us a memorable journey, they did keep their promise. I guess a loud round of applause for them. Their website says they are an experienced team of professionals, have taken 80k travellers on various trips. But the quality of this trip was so horrible that I believe a complete amateur couldn’t have disappointed us anymore.
Please don’t book trips with them. It a complete waste of time, money and energy.